Shipping policy

Welcome to POPPY IN THE SKY.

Thank you for choosing POPPY IN THE SKY. We’re committed to providing a smooth and reliable shopping experience from the moment you place your order until it arrives at your doorstep. Please review our Shipping Policy below for details about order processing, shipping options, and tracking.

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Order Processing

After your order has been successfully placed and payment has been confirmed, our fulfillment team will begin preparing your items for shipment.

Processing Time

1–3 Business Days

Orders are processed Monday through Friday, excluding weekends and public holidays.

Orders placed outside business hours will be processed on the next available business day.

During holidays, promotional campaigns, or peak shopping periods, processing times may be slightly extended.

Every order is carefully checked before dispatch to help ensure product quality and order accuracy.

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Shipping Methods & Rates

Shipping fees are automatically calculated and displayed at checkout. Shopify supports order-value-based shipping rates and free-shipping thresholds.

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Order Tracking

Once your package has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking updates usually become available within 24–48 business hours after the carrier scans your package.

If you have any questions regarding your shipment or tracking information, please contact our Customer Support Team.

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Shipping Information

To help ensure successful delivery, please note:

• Please verify your shipping address before completing your order.
• Shipping addresses cannot be changed after an order has entered processing.
• Orders containing multiple products may be shipped separately depending on inventory availability.
• Shipping carriers are selected according to destination and logistics availability.
• We currently do not deliver to APO, FPO, or DPO military addresses.

POPPY IN THE SKY currently ships within the United States.

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Shipping Delays

Although we work hard to process every order promptly, delays may occasionally occur due to circumstances beyond our control, including:

• Severe weather conditions
• Transportation disruptions
• Public holidays
• High shipping volumes
• Incorrect or incomplete shipping information
• Unexpected carrier delays

We sincerely appreciate your patience and understanding if an unexpected delay occurs.

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Lost or Damaged Packages

If your package is significantly delayed, lost, or arrives damaged, please contact us as soon as possible.

To assist with our investigation, please provide:

• Order Number
• Photos of the shipping package
• Photos of the shipping label
• Photos of the damaged item, if applicable

Our Customer Support Team will work with the shipping carrier to help resolve the issue as promptly as possible.

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Customs & Import Charges

POPPY IN THE SKY currently ships within the United States.

If international shipping becomes available in the future, international orders may be subject to customs duties, VAT, taxes, or import fees imposed by the destination country. Any such charges would be determined by local customs authorities and would remain the responsibility of the customer.

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Business Address

The address below is provided for business correspondence only and is not our return warehouse.

Please contact Customer Support before returning any merchandise to receive the correct return instructions.

POPPY IN THE SKY
14345 Benns Church Blvd
Smithfield, VA 23430
United States

Business Correspondence Only – Not a Return Address

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Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us:

📧 info@poppyinthesky.com

Business Hours: Monday–Friday, 9:00 AM–6:00 PM EST
Response Time: Within 24–48 business hours

Thank you for shopping with POPPY IN THE SKY. We’re so happy to be part of your style journey and will do our best to make every order feel easy from checkout to delivery. 💕